Lumair

Help

Lumair Support

Help with purchases, local files, Jellyfin, 3D, HDR playback, and offline downloads.

Contact

Email eduardborges@icloud.com for support, feedback, or privacy questions. Support is provided on a best-effort basis.

Before You Write

Please include:

  • Your Apple Vision Pro visionOS version and Lumair version.
  • Whether the problem occurs with a local file or a Jellyfin item.
  • The container, video codec, and HDR format when known.
  • What you expected, what happened, and reproducible steps.

Do not send passwords, access tokens, private server URLs, copyrighted media files, or screenshots that expose personal information.

Common Questions

What does Lumair cost?

Lumair is free to download and includes 10 cumulative minutes of playback. Full Playback is a one-time $14.99 purchase. It is not a subscription.

What counts toward the free preview?

Only actual video playback uses preview time. Browsing, pausing, seeking, and buffering do not. Preview time is cumulative across local files and Jellyfin playback.

How do I purchase or restore Full Playback?

Open Settings in Lumair to purchase Full Playback or restore a previous purchase through Apple. A successful unlock removes the playback limit for both local files and Jellyfin media.

Does Lumair include movies or television shows?

No. Lumair plays media you provide. You are responsible for having the rights to access and play that media.

Do I need Jellyfin?

No. You can open compatible local files through the system Files picker. Jellyfin is optional and adds browsing, streaming, progress sync, and downloads from a server you control.

Why will a file not play in 3D?

It must contain a supported stereoscopic layout. Compatible H.264 MVC MKV files are converted on device, while compatible MV-HEVC files play directly. Side-by-side and over-under recognition depends on the file.

Where are offline downloads stored?

Downloads are stored in the app-managed area on your device and remain associated with the Jellyfin account that created them.

How does HDR10 and Dolby Vision playback work?

For compatible HEVC MKV media, Lumair remuxes the original base video instead of re-encoding it. Compatible Dolby Vision metadata is prepared on device for the visionOS system player. If conversion or output signaling cannot be completed safely, playback automatically uses the source's HDR10 base layer instead.

Dolby Vision availability depends on the source profile, valid metadata, Apple Vision Pro, and visionOS. An HDR10 fallback does not mean the base video was transcoded.

Is Lumair affiliated with Jellyfin?

No. Lumair is an independent client and is not affiliated with or endorsed by the Jellyfin project.